Hana POS allows you to issue a partial refund for an order paid with a credit card. This guide walks you through the steps to modify an order and process a partial refund, whether by adjusting product prices, removing items, or applying a discount.

Steps to Partially Refund a Credit Card Payment

Step 1: Access the Orders Page

• Navigate to Hana > Orders > All Orders.

• The Orders Page will be displayed.

Step 2: Open the Update Order Dialog

• Locate the order for which you need to issue a partial refund.

• Click the actions icon in the order row.

• The Actions Menu will be displayed.

• Click Update Order.

• The Update Order Dialog will appear.

Note: You can also edit an order by clicking anywhere on its row, then clicking the actions icon > Update Order.

Step 3: Make the Adjustments

• Adjust the order details based on the refund scenario:

  • Downgrade the product price if a lower-cost alternative is provided.

  • Remove items if the order contains multiple items and some need to be refunded.

  • Add the refund amount in the Discount field if applying a direct refund discount.

• Once adjustments are made, proceed to the next step.

Step 4: Select Refund Reason and Confirm

• After making adjustments, the system will prompt you to select a Refund Reason.

• Choose the appropriate refund reason from the available options.

• Click Update Order.

• A confirmation dialog will be displayed.

• Click Yes to confirm the partial refund.

Step 5: Confirmation

• A success notification will confirm that the partial refund has been processed successfully.

By following these steps, you can efficiently issue a partial refund for an order paid with a credit card, ensuring accurate order management in Hana POS.