Distance-based delivery fees allow you to charge delivery fees based on how far the delivery address is from your store. This setup is ideal for florists who serve a wide radius and want to charge differently for near and far locations.

When to Use Distance-Based Delivery Fees

Use this method when:

• You want to set different delivery fees based on mileage.

• You serve multiple areas with varying distances.

• You prefer a scalable, radius-based pricing system instead of fixed city or ZIP rules.

How to Set Up Distance-Based Delivery Fees

Step 1: From your Hana dashboard, click on Configuration from the left-hand menu.

Step 2: Under Configuration, click on Settings.

Step 3: In the Settings menu, go to Dispatch.

Step 4: Click on Distance Delivery Fees.

Step 5: Click Add New to create a distance-based rule.

You will see the following fields:

• Distance From – Enter the starting point of the distance range (e.g., 0).

• Distance To – Enter the end point of the distance range (e.g., 9.99).

• Delivery Fee – Enter the delivery fee for this distance range.

• Delivery Pay Rate – Amount paid to the driver for deliveries in this range.

• Non-Delivery Pay Rate – Amount paid for unsuccessful delivery attempts.

• Compliant Delivery Pay Rate – Amount paid if a complaint is logged for the delivery.

• Free Delivery – If enabled, website orders within this range will get free delivery, but POS orders will still be charged.

Step 6: Click on Submit

Important Notes for Setting Ranges

• Ensure there is no overlap in the distance ranges.
  For example:

  • Correct:

    • 0 to 9.99 miles → $10

    • 10 to 19.99 miles → $20

  • Incorrect:

    • 0 to 10 miles

    • 10 to 20 miles
      (10 miles overlaps in both and causes conflict.)

• If there is a conflict or the delivery address doesn’t fall into any defined distance range, the system will fall back to Default Delivery Fees.