Map-Based Delivery Fees allow you to draw delivery zones directly on a map and assign specific fees to each zone. This method gives you complete visual control over where and how much you charge for deliveries.

When to Use Map-Based Delivery Fees

Use this method when:

• Your service area doesn’t follow regular ZIP codes or city boundaries.

• You want to customize zones with irregular shapes.

• You want precise control over delivery pricing by manually outlining regions on a map.

How to Set Up Map-Based Delivery Fees

Step 1: Go to your Hana Dashboard.
Step 2: Click on Configuration in the left-hand menu.

Step 3: Select Map-Based Delivery Fees.

Step-by-Step Instructions to Create Zones

Step 4: Click on Create New to start creating a zone.

You will see a map and a set of input fields:

• Zone Name – Give a name to the zone (e.g., Downtown Zone, South Area).

• Zone Description – Optional field to describe the zone.

• Delivery Fee – Enter the fee to be charged for orders falling in this zone.

• Delivery Pay Rate – Driver’s payout for deliveries in this zone.

• Non-Delivery Pay Rate – Payout for undelivered/failed deliveries.

• Compliant Delivery Pay Rate – Payout for deliveries that receive a complaint.

Step 5: Draw the delivery zone on the map:

• Click anywhere on the map to start placing points.

• Continue clicking to place more points.

• The points will connect to form a polygon.

• When the last point connects with the first, the zone is complete.

Step 6: Click Save to store the zone and its settings.

Best Practices

• Draw zones to fully cover all serviceable areas. Orders outside of any zone will fall back to Default Delivery Fees.

• Make sure zones do not overlap to avoid calculation conflicts.

• Use clear names for each zone so they’re easy to manage later.