Hana offers multiple support channels to assist you with any questions, troubleshooting, or system-related issues. Whether you need help with installation, orders, payments, or general inquiries, our support team is available through various communication methods to ensure you receive timely assistance.

Available Support Channels

Live Chat Support (Recommended)

• Available directly from Hana POS.

• Click the Help or Chat icon on the bottom-right of the POS dashboard.

• Fastest response time (2-5 minutes).

• Ideal for quick troubleshooting, order issues, and system guidance.
  
  

Phone Support

• Call +1 (503) 445-3059 to speak directly with a support representative.

• Recommended for urgent technical issues and real-time troubleshooting.
  
  

Email Support

• Send an email to support@hanasoftware.com for assistance.

• Best for detailed inquiries, billing concerns, and documentation requests.

• Expect a response within 24 business hours.
  
  

WhatsApp Support (New)

• Contact us on WhatsApp at +1 (240) 616-4841.

• WhatsApp support is internally managed as a chat support system, providing a direct line to quick assistance.

• Ideal for quick questions, order-related concerns, and chat-based troubleshooting.
  
  

Support Portal

• Access the Support Portal from the Profile icon in Hana POS.

• View all open and resolved support tickets.

• Check FAQs, troubleshooting guides, and solutions for common issues.

Recommended Ways to Contact Hana Support

• For Quick Assistance (2-5 Min Response Time) → Use Live Chat from the Hana POS dashboard.
  
  

• For Urgent Issues (POS Down, Critical Errors) → Call +1 (503) 445-3059.
  
  

• For Billing, Subscription, and Account Questions → Email support@hanasoftware.com.
  
  

• For Checking Ticket Status or Self-Help Resources, → Visit the Support Portal.

Best Practices for Getting Fast Support

• Use Live Chat First for the quickest response from the support team.
  
  

• When calling support, have your business name, POS details, and issue description ready.
  
  

• For email support, provide screenshots and a detailed explanation to help our team resolve your issue faster.
  
  

• Check the Support Portal first to see if your question has already been answered in FAQs or previous tickets.

Need Further Assistance?

• Live Chat (Recommended): Available in Hana POS (2-5 mins response time)
  
  

• Phone: +1 (503) 445-3059
  
  

• Email: support@hanasoftware.com
  
  

• WhatsApp: +1 (240) 616-4841

By utilizing these support channels, you can quickly resolve issues and keep your business running smoothly. Reach out to us anytime for assistance.