Step 5: Go Live

TABLE OF CONTENTS

• What to Expect on Your First Day
• First Day Activities & Checklist
• How to Double-Check Everything
• How to Reach Support
• Final Thoughts

Congratulations. You are now ready to Go Live with Hana POS. 

This is the final step where you transition from setup to full operations. Ensuring everything is in place will help you have a smooth first day of using your new system.

What to Expect on Your First Day

• You will start using Hana POS for real orders, payments, and daily operations.

• Your test transactions will be removed, and you will be working with live data.

• Support will be available if you encounter any issues.

• It is normal to take some time to adjust to the new system.

First Day Activities & Checklist

• Verify POS Setup – Check that your printer, cash register, and receipt settings are correctly configured.
• Test Transactions – Process a test sale and refund to ensure payments are working.
• Check Product Listings – Ensure your inventory, pricing, and categories are set up correctly.
• Wire Service Orders – If integrated, confirm that wire orders are being received properly.
• E-commerce Orders – If you have an online store, test an order to see if it syncs with Hana POS.
• Train Your Staff – Make sure your employees are comfortable with the system and ready to use it.
• Review Reports – Generate a sales report at the end of the day to verify transactions.

How to Double-Check Everything

• Run a test transaction before opening to ensure the payment process runs smoothly.

• Check printer connections to avoid delays with order printing.

• Confirm wire service and online orders to make sure they are being received in the POS.

• Verify tax and delivery fees to prevent incorrect charges.

• Monitor your end-of-day report for any inconsistencies.

How to Reach Support

If you experience any issues on your Go-Live day, our support team is here to help.

 Phone: 503-445-3059
 Email: support@hanasoftware.com

Final Thoughts

• Please be patient as you and your staff get accustomed to Hana POS. Any POS software change is expected to be challenging for staff and managers alike, and give yourself some time to get accustomed.
  
  

• Expect a learning curve, but know that our team is ready to assist.
  
  

• We are standing by: Hana Support is always with you every step of the way. If something does not seem right, reach out to support immediately.

With the right preparation, your Go-Live day will be a smooth transition into using Hana POS for your daily operations. Welcome to a more efficient and streamlined way of managing your floral business.