In Hana POS, a multi-order scenario occurs when customers want to place multiple orders for different recipients with different products, card messages, and occasions. This feature allows efficient processing of multiple orders under a single transaction.

Steps to Create a Multi-Order

Step 1: Create the First Order

• Follow the steps outlined in How to Create a New Order (Delivery Order)

• Once the order is successfully placed, you will be redirected to the final order confirmation page.

Step 2: Continue with Multi-Order

• On the right-hand side of the final order confirmation page, click Continue Multi Order.

• This will take you back to the Order Entry page.

• The customer information will be auto-filled from the previous order.

Step 3: Enter Additional Order Details

• Add new recipient information.

• Enter the card message.

• Select the occasion.

• Add product information.

• Choose the delivery date.

• Click Place Order.
  
  

Step 4: Add More Orders (If Needed)

• After placing the second order, the final confirmation page will again display the options:

  • Continue Multi-Order: Select this if additional orders need to be placed.

  • Complete Multi-Order: Select this if no more orders need to be added.

• Repeat the above process for each additional order.

Step 5: Complete the Multi-Order Process

• Once all required orders have been placed, click Complete Multi-Order.

• The system will redirect to the Customer Details page, displaying all unpaid invoices.

• Select the invoices and proceed with the payment process.

Important Notes

• Multi-Order Usage: Multi-order is used when a customer needs to place multiple orders for different recipients, each with unique order details.

• Payment Processing:

  • Initially, all orders in a multi-order scenario are marked under the Invoice House Account payment method.

  • When Complete Multi-Order is clicked, the system redirects to the Customer Details page, showing all unpaid invoices.

  • The payment needs to be processed at this stage.

  • For more details, refer to How to Receive Payments from House Accounts?

By following these steps, you can efficiently handle multi-order scenarios in Hana POS, ensuring seamless order processing and payment management.

FAQs

How do I pay multiple orders at once?

After you take all the multiple orders, click pay and complete the payment for all the transactions at once.